Returns & Exchanges Policy

Last Updated: September 2026

At Medic Remedies, we carefully inspect and process orders before dispatch to ensure that products are supplied according to the order placed by the customer.

1. No Refund and No Exchange Policy

As a general policy, Medic Remedies does not accept returns, refunds, or exchanges for products once an order has been successfully placed and delivered.

Customers are therefore requested to carefully review the product details, quantity, shipping address, and other order information before completing their purchase.

2. Order Cancellation

Once an order has been processed or dispatched, it cannot normally be cancelled.

If you need to request cancellation before processing or dispatch, you should contact us as soon as possible. Cancellation requests will be considered only where the order has not yet been processed or dispatched.

3. Damaged or Incorrect Product

Although our products are checked before dispatch, if you receive a product that is:

• Physically damaged during transportation;

• Different from the product ordered; or

• Not in accordance with the product specifications represented at the time of purchase,

please contact us promptly with your order details and clear photographs of the product and packaging.

Any such request will be reviewed by Medic Remedies based on the circumstances of the case and applicable laws.

4. Proof Required

For any delivery-related complaint, customers may be required to provide:

• Order number

• Invoice/order confirmation

• Photographs or videos of the package

• Photographs of the product received

• Shipping label

• Description of the issue

Customers should retain the original packaging and product until the complaint has been reviewed.

5. Product Usage

Products should not be used, altered, opened, damaged, or tampered with after a delivery-related issue is identified, unless otherwise instructed by Medic Remedies.

6. Incorrect Shipping Information

Medic Remedies will not be responsible for delivery problems resulting from incorrect, incomplete, or inaccurate shipping information provided by the customer.

Additional shipping charges may apply where a re-delivery is required because of incorrect information supplied by the customer.

7. Customer Preference

Returns or exchanges will generally not be accepted for reasons such as:

• Change of mind

• Ordered the wrong product

• Ordered the wrong quantity

• Personal preference

• Incorrect selection made by the customer

• Product no longer required

8. Statutory Rights

Nothing in this policy is intended to exclude or restrict any rights or remedies that cannot legally be excluded or restricted under applicable Indian law.

Where a product or transaction is covered by a mandatory statutory consumer remedy, the applicable law will prevail.

9. Contact Us

For any order-related concern, please contact Medic Remedies through the contact details available on our website and provide your order information so that the matter can be reviewed.

Medic Remedies

• info@medicremedies.com
• +91 9977299997
• C/o Medic Sales, LG-124, Dawa Bazar, 13-14 RNT Marg, Indore – 452001, Madhya Pradesh, India.